Common questions

The issues we see most often, with the steps to fix each one. For connection problems, blank documents and workflows that stall, start at Troubleshooting.

• 400 error: the document preview shows a 400 error, usually caused by an anti-tracking browser extension.
• Microsoft permissions issue: your Microsoft 365 admin needs to grant consent for the Portant integration.
• API developer key is invalid: caused by being signed in to several Google accounts in the same browser.